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Tutor
Posts: 5
Member Since: ‎05-18-2012
Message 1 of 45 (25,122 Views)

Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is shown

Serial Number Not Found message at boot and windows will not activate after a factory reset of machine.

Provost
Posts: 41,657
Member Since: ‎01-07-2009
Message 2 of 45 (25,119 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

Please identify your notebook with its complete product name and number.

 

Remove the battery and look in the compartment where the battery was installed. You should see a printed part number and a product name. Please post one or both of them (with all alphanumeric characters here)

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Tutor
Posts: 5
Member Since: ‎05-18-2012
Message 3 of 45 (25,116 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

[ Edited ]

Serial Number[Personal Information Removed]

Product NB163UA#ABA

Provost
Posts: 41,657
Member Since: ‎01-07-2009
Message 4 of 45 (25,109 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

[ Edited ]

Thanks.

 

What had you done that made a factory image recovery a necessity?

Had you done a BIOS update before this?

Had you experienced a malware/adware or virus issue?

 

Write down the Windows License key from the Microsoft Windows OEM sticker on the bottom of your notebook. Try the activation process again but this time select the I will activate by telephone. It takes a little time to do, but the result should be success.

 

I have made an internal HP contact regarding the serial number in BIOS issue and will get back to you on that.

Please answer each question that I asked you n you next post. 

 

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Tutor
Posts: 5
Member Since: ‎05-18-2012
Message 5 of 45 (25,105 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

windows would no longer start because of an invalid product ID even though it had be installed for several years.  Did a factory reinstall to attempt to fix.  Did not Fix

 

F1 System Information   Shows the following

 

InsydeH@) version: F.11

 

Serial Number:  (empty- nothing is shown)

 

UUID Number is 00000000-0000-0000-0000-000000000000

 

Product Configuration ID:  00000000000000000

 

Factory installed OS:  non-vista

 

Came with Vista Home and that is what I reinstalled via restore manager.

Tutor
Posts: 5
Member Since: ‎05-18-2012
Message 6 of 45 (25,104 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

did not do a bios update.

Windows key on bottom of machine is worn and I'm unable to get the full ID

 

Provost
Posts: 41,657
Member Since: ‎01-07-2009
Message 7 of 45 (25,091 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

I do not know how to resolve this without a serial number or Windows license key.  I will have to ask HP about this. Since this is the weekend please give it a few days, but don't give up. 

If I was able to help you resolve your issue, you can click on the purple Thumbs up + icon to say thanks.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
PhD Student
Posts: 426
Member Since: ‎02-08-2009
Message 8 of 45 (25,058 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

Garymingee, please check your private messages
I am an HP employee

-Bryan
Tutor
Posts: 5
Member Since: ‎05-18-2012
Message 9 of 45 (25,057 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

Your an HP employee like I'm the President of the United States.  

PhD Student
Posts: 426
Member Since: ‎02-08-2009
Message 10 of 45 (25,055 Views)

Re: Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is s

an odd reply. The icon next to my name signifies that I am an HP employee.
I am an HP employee

-Bryan
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