Getting Serial Number Not Found message at boot. When I go into the BIOS, no serial number is shown

[erico]

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@garymingee wrote:

Your an HP employee like I'm the President of the United States.  

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 He is indeed an HP employee.  I met him in San Francisco a couple of months ago at the HP Social Summit. He is a notebook wizard.  

[rf10020]

May I ask how this was resolved.?  I'm having the same problem. Keep getting a message that

my windows 7 software is not geniune.  Also "No serial number printed on top left hand corner.. Product key

not readable on bottom of laptop

TIA

Ron

[fred_dot_u]

hello HP, I'm working on a client's computer with this same problem. To the best of my knowledge, no service has been performed on this machine. The client attempted to perform a system recovery which failed. My attempts to do the same have also failed. The OS appears to install properly until nearly the last step at which point a message indicating an incomplete recovery has occurred.

The laptop boots with the Serial Number Not Found message. The BIOS displays all zeroes in the information section. I have a clear label with serial number, product number, windows 7 activation key. From my research, it appears that some recent HP utility has wiped the serial number. This particular product is about 6 months out of warranty, but I feel a repair should be forthcoming, at no charge, considering the purported source of the problem.

I've noted that a previous user has posted the serial number and other information to the forum. Is this recommended? Please advise.

thanks

fred

[angelo170854]

serial number not found 

notebook is g61.420sl

[CarlosSilva]

Hi:

Same problem here!
Two days ago the same validation error appeared and yesterday i noticed the no serial number in the up left  corner when starting.

I can see the serial number, product number, windows key etc,etc in the bottom of the laptop.

It's a HP G61 - 400SP

What can I do?

Thank you in advance!

[fred_dot_u]

According to the phone support tech people, it's a mainboard failure and if it's not under warranty, repair is more than three hundred american dollars. Seems kind of peculiar that this type of failure is suddenly striking many computers, but HP won't cover it as a design/update/firmware failure, or provide a user-level solution. HP is off my recommended vendor list unless this gets resolved in short order.

[rf10020]

Is anyone able to confirm it is a problem with the mainboard

[sailornemo]

I got that message on Booting
Serial Number Not found

my laptop is
Compaq Presario CQ61-360EV

Serial C NF94188NC
Product VJ375EA#ABV
Model CQ-360EV


waiting for ur help

[watsondeng]

Hi, i have same problem. Can you please help me???

s/n[Personal Information Removed]

p/n VW504PA#ABG

thanks a lot in advance

[fred_dot_u]

HP telephone tech support says the mainboard is the problem and cannot be repaired by the user. They wanted more than three hundred dollars for the replacement. The computer is now a doorstop.