HP client security manager 8.1 or later (18169 Views)
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Intern
Vince-K
Posts: 145
Member Since: ‎01-02-2013
Message 1 of 23 (18,169 Views)
Accepted Solution

HP client security manager 8.1 or later

receive message 'need to install HP client security manager 8.1 or later before installing Device access manager for hp protect tools where do I find it

Associate Dean
Vidya
Posts: 6,290
Member Since: ‎07-17-2009
Message 2 of 23 (18,158 Views)

Re: HP client security manager 8.1 or later

Here is the link to download HP Client Security Manager VERSION: 8.1.0.1451

ftp://ftp.hp.com/pub/softpaq/sp61001-61500/sp61498.exe

I am an HP employee.

Regards,
Vidya

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Intern
Vince-K
Posts: 145
Member Since: ‎01-02-2013
Message 3 of 23 (18,151 Views)

Re: HP client security manager 8.1 or later

Thank you 'perfect'!!!
Honor Student
ludovit8
Posts: 3
Member Since: ‎10-22-2013
Message 4 of 23 (16,639 Views)

Re: HP client security manager 8.1 or later

dont work.   I can not update to 8.1 cos system need unistall HP security manager. 

I uninstall it and I dont have it in list of installed programs anymore but it is still in metro menu!! 

 

So I can not uninstall it more as it is now but system need some kind of total unstainstall hp security manager.

I can not solve this problem so I can not update to 8.1.

 

I download that file from ftp from the post as "solution" and I tried update to win 8.1 with it and also after uninstall it but upgrade still show me same error "you need to uninstall hp security manager"

 

how can I make some king of total uninstall of that crap soft HP SM ????? Please help me, I want make update to win 8.1

HP Support Agent
Gemini02
Posts: 4,236
Member Since: ‎09-03-2013
Message 5 of 23 (16,591 Views)

Re: HP client security manager 8.1 or later

Hi ludovit8

 

I would try running  the Microsoft Fix It tool to see if it fix this issue.

http://support.microsoft.com/mats/Program_Install_and_Uninstall/

 

You can check out this previous post message 9 to see if this will resolve your issue.

http://h30434.www3.hp.com/t5/Notebook-Operating-Systems-and-Software/Removing-HP-ProtectTools/td-p/8...

 

http://www.sevenforums.com/software/201715-hp-protect-tools-security-manager-won-t-uninstall-prior-u...

 

Hope this helps.

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Gemini02
I work on behalf of HP
Intern
Vince-K
Posts: 145
Member Since: ‎01-02-2013
Message 6 of 23 (16,585 Views)

Re: HP client security manager 8.1 or later

hi ludovit8,

 

I'm not sure what you are trying to do.  This is not an update to Windows 8.1 operating system, for that you have to buy from Microsoft.  This is for an update to 'HP Protect Tools Security Manager' for certain HP Laptops.

 

Is that what you want?  The HP Protect Tools Security Manager version 8.1.0.1451?  Also why are you looking to update your Security Manager, did you receive an email from HP suggesting you update?

 

Before you update to this version, it's important to know what computer you have, the update may not be for your computer.

 

What laptop do you have and what BIOS is installed.

 

Once I have that information I can explain how to install this update.

 

You mention you want to delete some HP programs, why can't you?  You can delete anything you want, but have to follow certain proceedures, if you are not familiar with computers, it's best to just leave the programs installed.

 

 

Honor Student
ludovit8
Posts: 3
Member Since: ‎10-22-2013
Message 7 of 23 (16,552 Views)

Re: HP client security manager 8.1 or later

ok, fix helped. thx

Honor Student
ludovit8
Posts: 3
Member Since: ‎10-22-2013
Message 8 of 23 (16,550 Views)

Re: HP client security manager 8.1 or later

@ Vince-K:
IF I can not uninstall HP SM I was trying to fix it and I found solution that new version of HP SM can fix it. But it doesnt help. The only one thing which help me was using fix for uninstall by Gemini02

but thx you too.
Student
alizafari009
Posts: 1
Member Since: ‎11-19-2013
Message 9 of 23 (15,552 Views)

Re: HP client security manager 8.1 or later

Hi Vidya .. I have already installed hp protect tools , Hp client trust circles , and now installed what you recommended i.e hp client security manager 8.1 ... but still i am not able to complete installing device access manager as the same error re pops asking me to installed client security manager 8.1 .. what shall i do in this case ?

Intern
Vince-K
Posts: 145
Member Since: ‎01-02-2013
Message 10 of 23 (15,526 Views)

Re: HP client security manager 8.1 or later

Hi alizafari009,

 

To correct this.

 

uninstall HP Protect Tools, HP client Security Manager, and Device Access Manager, HP Client Trust Circles.

 

 

Restart your laptop and now

 

Install 'HP Client Security Manager'  first, Do not install HP Protect Tools as it has been replaced by the HP Client Security Manager.

 

Now reinstall  HP Client Trust Circles and the Device Access Manager vs. 8.0.0.4      in search type in   sp61442   which will give you the correct updated Device Access Manager.

 

The HP Client Security Manager must be installed on your laptop before installing the other updates.

 

 

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