HP Support Forums
Join in the conversation.
05-23-2013 02:32 AM
receive message 'need to install HP client security manager 8.1 or later before installing Device access manager for hp protect tools where do I find it
Solved! Go to Solution.
05-23-2013 07:05 AM
Here is the link to download HP Client Security Manager VERSION: 188.8.131.521
Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.
***Click on White “Kudos” STAR to say thanks!***
10-22-2013 03:20 AM
dont work. I can not update to 8.1 cos system need unistall HP security manager.
I uninstall it and I dont have it in list of installed programs anymore but it is still in metro menu!!
So I can not uninstall it more as it is now but system need some kind of total unstainstall hp security manager.
I can not solve this problem so I can not update to 8.1.
I download that file from ftp from the post as "solution" and I tried update to win 8.1 with it and also after uninstall it but upgrade still show me same error "you need to uninstall hp security manager"
how can I make some king of total uninstall of that crap soft HP SM ????? Please help me, I want make update to win 8.1
10-22-2013 02:43 PM
I would try running the Microsoft Fix It tool to see if it fix this issue.
You can check out this previous post message 9 to see if this will resolve your issue.
Hope this helps.
I work on behalf of HP
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
Click the KUDOS STAR on the left to say “Thanks” for helping!
10-22-2013 03:33 PM
I'm not sure what you are trying to do. This is not an update to Windows 8.1 operating system, for that you have to buy from Microsoft. This is for an update to 'HP Protect Tools Security Manager' for certain HP Laptops.
Is that what you want? The HP Protect Tools Security Manager version 184.108.40.2061? Also why are you looking to update your Security Manager, did you receive an email from HP suggesting you update?
Before you update to this version, it's important to know what computer you have, the update may not be for your computer.
What laptop do you have and what BIOS is installed.
Once I have that information I can explain how to install this update.
You mention you want to delete some HP programs, why can't you? You can delete anything you want, but have to follow certain proceedures, if you are not familiar with computers, it's best to just leave the programs installed.
10-23-2013 02:02 AM
IF I can not uninstall HP SM I was trying to fix it and I found solution that new version of HP SM can fix it. But it doesnt help. The only one thing which help me was using fix for uninstall by Gemini02
but thx you too.
11-19-2013 05:45 PM
Hi Vidya .. I have already installed hp protect tools , Hp client trust circles , and now installed what you recommended i.e hp client security manager 8.1 ... but still i am not able to complete installing device access manager as the same error re pops asking me to installed client security manager 8.1 .. what shall i do in this case ?
11-20-2013 02:19 AM
To correct this.
uninstall HP Protect Tools, HP client Security Manager, and Device Access Manager, HP Client Trust Circles.
Restart your laptop and now
Install 'HP Client Security Manager' first, Do not install HP Protect Tools as it has been replaced by the HP Client Security Manager.
Now reinstall HP Client Trust Circles and the Device Access Manager vs. 220.127.116.11 in search type in sp61442 which will give you the correct updated Device Access Manager.
The HP Client Security Manager must be installed on your laptop before installing the other updates.
BE SURE TO CLICK THE 'KUDOS' TO THE LEFT OF THIS MESSAGE.