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Here is the solution for Blue screen error 83C0000B on HP OfficeJet Pro 8010e, 9020e Printer Series: Click here to view.
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‎05-08-2016 08:49 PM

HP Recommended
Product: HP Envy 5530
Operating System: Other

i have an iPad that I'm trying to print from. My HP Envy 5530 will often not recognize my router. When I print the network test results, the SSID is correct. The modem/router is two feet away from the printer. Sometimes it "finds it" but then it loses the connection and will not find it again. I have turned them both off several times and tried to restart them, but it still won't connect. What else can I try?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2016 09:02 PM

HP Recommended

I ended up needing a new modem. That solved all the problems. Thank you!

View solution in original post

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3 REPLIES 3

‎05-09-2016 03:30 PM

HP Recommended

Hi @PianoGrandma,

 

Welcome to the HP Community.

 

I understand you are having some trouble connecting your iPad to your HP ENVY 5530. I will be happy to help.

 

Below, I have posted a link to a document that offers some troubleshooting solutions to this issue. Please try out all of the steps, in order and get back to me with the results. 

 

HP Printers - Printer Does Not Maintain Wireless Connection

 

I also recommend checking out the document posted below. It offers some instructions on how to print from your smartphone or tablet to your HP printer

 

HP Printers - Printing From a Smartphone or Tablet to Your HP Printer


If this helps show appreciation for my reply by hitting the “thumbs up” below, or click the "Accept as Solution" button if I have helped you reach a solution.


I hope this helps, and have a great day.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

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‎05-13-2016 09:02 PM

HP Recommended

I ended up needing a new modem. That solved all the problems. Thank you!

Was this reply helpful? Yes No

‎05-23-2016 09:39 AM

HP Recommended

Glad to hear it's now resolved!

🙂

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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