Printer tells me to "remove cartridge and reinstall correctly" when I put a new ink cartridge in.

[BaySky]

When I install my new ink cartridge, I get a message to "remove cartridge, and reinstall correctly". I have removed, and reinstalled repeatedly and still get the same message. If I put the old cartridge back in, I don't get the message. If there were only ink in that cartridge I would be all set, but there's no ink left. I followed all the troubleshooting steps on HP's website, and it instructs me to return the cartridge to the retailer where it was purchased. They refused it because the package was opened. So, here I am having spent a good amount of money on new ink cartridges, unable to use my printer. Where do I go from here? 

[Irwin6]

Hi @BaySky,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[BaySky]

Didn't work. Seems like HP could just replace the faulty ink cartridge. They are working on losing a long time customer over an ink cartridge. I had already tried this. Didn't work before, didn't work this time either, hmmm.

[Irwin6]

Hi @BaySky,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support