Smarttank 7005 - printer head carriage won’t move left

[Ian-987]

Smart tank 7005. The yellow has stopped printing. Performed the 3 stages of cleaning 3x with a day in between repeating. Still no yellow (black, blue, red all fine). I’ve bought a new tricolour print head to try that but when I lift the scanner lid the print head doesn’t move - it stays hidden under the grey cover. Any ideas how I can get it to move!? Rebooted and no change. 🤷‍♂️ TIA

[Irwin6]

Hi @Ian-987,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing a carriage jam issue with your Printer.

A) Please follow the steps below to perform a power drain.

1) Unplug the power cord from the printer & wall.

2) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

3) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

4) Power on the printer.

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to troubleshoot further to release the carriage jam.

D) If the issue still persists, disconnect the power cord, press and hold the power button for few seconds.

Now open the cartridge access door and try to move the carriage manually applying a little force to see if it can be released from the docking area. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support