HP DeskJet 2722 Printer unable to connect or identify network on phone, ipad, or windows computer.

[MM12342]

I have had this printer for a few years and have only successfully printed one time.  For some reason, the printer does not identify my wifi network (I have both a 2.4GHz and 5GHz and have tried with both).  Even when the wifi is identified, it rejects the password (even though it was correct).  I have worked with tech support via phone, but none of the troubleshooting actions have been successful.  Am I missing a set up step? Is it something with my wifi set up? I am now outside of the warranty period, but also hesitant to pay the ~$20 for out of warranty support, as none of the efforts from tech support have been successful in the past. Is this a known issue for this product? 

[Irwin6]

Hi @MM12342,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with connecting your Printer to the network.

Please follow the steps below to connect your printer to the network again.

1) Uninstall the HP smart app by click on this link, Restart the computer or mobile device to clear possible error conditions.

2) Enable Wi-Fi setup mode: When you turn on your printer for the first time, it is temporarily placed in Wi-Fi setup mode so that it can be discovered during setup. Use the printer control panel to restore Wi-Fi setup mode, and then set up the printer again. Go to Restore Wi-Fi setup mode on your HP printer for more information.

3) Refer to this link to use the HP smart app on your phone/tablet/PC to add a printer.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support