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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printing Errors or Lights & Stuck Print Jobs
- Re: Can't change paper size from #10 env to reg size paper i...
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02-09-2017 12:49 PM
Have gone through all every step that was offered in the Solutions Support and nothing worked. All my software and drivers are up-to-date. I have a wireless setup.
Thank you for any help you can offer.
Solved! Go to Solution.
Accepted Solutions
02-09-2017 01:21 PM - edited 02-10-2017 09:25 AM
Printer:
HP Officejet Pro 6830 e-All-in-One Printer
Interesting that adjusting Copy settings did not provide the answer, particularly since copy has a limited ability to use settings from other methods of printing. Rats.
HP Officejet Printers - Copying Documents
If you have not yet done so...
Use the Embedded Web Server to adjust the Copy Settings Defaults
In particular, ensure the Media Type and Media Size are adjusted correctly.
Open your favorite web browser > enter the printer IP address in the URL / address bar >
Settings > Copy Settings > Default Settings >
Adjust the settings >
Apply
Edits 10Feb2017
The printer software may need to be reinstalled.
Try / Consider:
- Create a Restore Point
- Download fresh copy of the Full Feature Software
- Uninstall existing printer program(s)
- Restart the computer and log in
- Install the Full Feature Software
- Restart the computer one last time to finish the installation
02-09-2017 01:21 PM - edited 02-10-2017 09:25 AM
Printer:
HP Officejet Pro 6830 e-All-in-One Printer
Interesting that adjusting Copy settings did not provide the answer, particularly since copy has a limited ability to use settings from other methods of printing. Rats.
HP Officejet Printers - Copying Documents
If you have not yet done so...
Use the Embedded Web Server to adjust the Copy Settings Defaults
In particular, ensure the Media Type and Media Size are adjusted correctly.
Open your favorite web browser > enter the printer IP address in the URL / address bar >
Settings > Copy Settings > Default Settings >
Adjust the settings >
Apply
Edits 10Feb2017
The printer software may need to be reinstalled.
Try / Consider:
- Create a Restore Point
- Download fresh copy of the Full Feature Software
- Uninstall existing printer program(s)
- Restart the computer and log in
- Install the Full Feature Software
- Restart the computer one last time to finish the installation
02-10-2017 09:28 AM
Please try / consider:
If you wish, see what the Doctor has to say:
Remove / Reinstall the Printer software:
- Create a Restore Point
- Download fresh copy of the Full Feature Software
- Uninstall existing printer program(s)
- Restart the computer and log in
- Install the Full Feature Software
- Restart the computer one last time to finish the installation
02-10-2017 11:24 AM
Rats.
Please try the suggestions in the document; verify / adjust the settings on the printer:
HP Printers - Fixing Copy Quality Issues
See Steps 3 and 4
If necessary, consider completing Step 5
02-10-2017 12:13 PM
I had tried all of this prior to submitting to the panel for help. I'm still in the same boat of having to scan & print from the scan to get a copy. So terrible frustrating!!!! I have always purchased HP Printers, but this has me wondering.
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