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‎04-03-2017 05:45 PM

HP Recommended
Product: 8710
Operating System: Microsoft Windows 7 (64-bit)

I started to subscribe to Instant Ink and changed my mind. Now I cannot clear the screen of the message that says Online Setup Progress, waiting for enrollment confirmation. Help!

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-04-2017 10:28 AM

HP Recommended

Hey @dancertx, 

I understand you're you're stuck waiting for an enrollment confirmation screen. Can you please leave the printer on and unplug the power cable for 1 minute. This is how we perform a hard reset. Once complete let me know if you can complete the setup or if the printer returns to this waiting screen. Also, please let me know if you're given any options on the printer; you may be able to cancel out of it from the front panel menu. 

Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

View solution in original post

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2 REPLIES 2

‎04-04-2017 10:28 AM

HP Recommended

Hey @dancertx, 

I understand you're you're stuck waiting for an enrollment confirmation screen. Can you please leave the printer on and unplug the power cable for 1 minute. This is how we perform a hard reset. Once complete let me know if you can complete the setup or if the printer returns to this waiting screen. Also, please let me know if you're given any options on the printer; you may be able to cancel out of it from the front panel menu. 

Cheers,
Lisa
 - HP Instant Ink Support

Sunshyn2005
I work on behalf of HP


If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!

Was this reply helpful? Yes No

‎04-04-2017 10:52 AM

HP Recommended

That worked, thanks!!

Was this reply helpful? Yes No
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