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‎09-06-2017 09:33 PM

HP Recommended
Product: HP ENVY 7640 Printer
Operating System: Microsoft Windows 10 (64-bit)

On 08/21, I purchased 2year Care Pack for my new printer from HPSTORE.COM. I received Card thanking me for purchase.

I have tried to Register Care Pack by email sending them my Product number and serial number. No confirmation email or update notification. I contacted HPSTORE 09/03 and they told me they would send my info to proper channels at Care Pack Registration. They told me i should receive email confirmation in 24-48 hours. Still nothing. If this is the type of service i should expect from Care Pack, I should get a refund of $21.64 for Care Pack service contract. Very disappoinnted with Care Pack Dept.

2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-06-2017 10:03 PM

HP Recommended

@Richard842

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP

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1 REPLY 1

‎09-06-2017 10:03 PM

HP Recommended

@Richard842

  Hello Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

I Work for HP
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