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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Re: Envy 7640 only prints in black and white
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12-22-2014 10:01 PM
New ENVY 7640 all-in-one is only printing in black and white. Test page prints in full color. When clicking on a file to print, the image turns to black and white even before printing.
Have removed Airprint.
Thanks for any help!
Solved! Go to Solution.
Accepted Solutions
12-23-2014 01:59 PM
Hi,
Click the Apple icon and select Software Update. Clcik teh top Store menu and select Reload This Page.
If there is any HP update be sure to install it.
Next open Printers & Scanners, remove the printer and click the plus sign to re-add it.
If the same persists, please have a look what is listed within the Use drop down menu while adding the printer.
As well be sure to confirm you OS version by clicking the Apple icon and then About This Mac.. what is the exact listed version number?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
12-23-2014 01:59 PM
Hi,
Click the Apple icon and select Software Update. Clcik teh top Store menu and select Reload This Page.
If there is any HP update be sure to install it.
Next open Printers & Scanners, remove the printer and click the plus sign to re-add it.
If the same persists, please have a look what is listed within the Use drop down menu while adding the printer.
As well be sure to confirm you OS version by clicking the Apple icon and then About This Mac.. what is the exact listed version number?
Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
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