• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-31-2016 04:53 AM

HP Recommended
Product: HP Envy 5640
Operating System: Microsoft Windows 7 (32-bit)

I keep getting the message" printer error". "There is a problem with the printer.  Turn the printer off, then on"

I have done this but still get the same message.  Can anyone help with what's wrong?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-02-2016 09:49 AM

HP Recommended

Hey @Prospect1,


Welcome to the HP Support Forums!

 

I see that you have an error message on your Envy 5640 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, while the printer is powered on, remove the power cable from the back of the printer for one minute.

 

If after following the above the error is still present, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-02-2016 09:49 AM

HP Recommended

Hey @Prospect1,


Welcome to the HP Support Forums!

 

I see that you have an error message on your Envy 5640 e-All-in-One Printer. I can help you with that.


To start, make sure the printer is plugged directly into a wall outlet and not a surge protector. Once done, while the printer is powered on, remove the power cable from the back of the printer for one minute.

 

If after following the above the error is still present, the printer needs to be replaced. You can contact HP Support by clicking on this link and filling out the form at the bottom to discuss options based on your warranty.

 

Please let me know the results after following the above. If you are able to resolve your issue, please click on Accept Solution. If you appreciate my help, please click on the thumbs up icon. Both icons are below this post.

~DocCottle
I work on behalf of HP


Please click “Accept as Solution ” below the post that solves your issue to help others find the solution.

Please click the Thumbs up icon below to say “Thanks” for helping!
Was this reply helpful? Yes No

‎10-20-2016 04:34 PM

HP Recommended

Hi there.

 

I just unpacked a new printer purchased two days ago. I installed ink and inserted paper as per instructions. Then while downloading the software drivers for laptop and before establishing connection, the printer flashed up an error message (B815EDD6) and displays a message "There is a problem with the printer. Turn the printer Off, then On". Please can you help?

 

I think it is the same issue as the previous comments, and I tried to unplug the power cable and turn back on again but nothing seems to work. It seems to initialise for a couple of seconds but then go into the error mode and I am having no success trying to fix the issue.

 

Has anyone any suggestions? Thanks a mil

 

Tadhg

Tags (1)
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.