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- HP Community
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- Printing Errors or Lights & Stuck Print Jobs
- Re: HP8725 Setup Cartridges
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03-19-2017 01:42 PM
I just purchased new cartridges for my HP8725 laserjet all-in-one printer since the cartridges that came with the printer are empty. I normally recycle my cartridges with HP, but the cartridge has a message on the label that says the cartridge is required for setup. Should I keep the original Setup Cartridge in case something happens that I need to reinstall my printer? Thanks for any assistance on this.
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Accepted Solutions
03-20-2017 10:28 AM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
As I Understand you need information about the replacement ink cartridges for your printer,
No worries as I'd love to help, however, I need a few more details to provide an accurate solution:
Did you happen to check the User guide or any HP Articles for the information you've been looking for? if not, Click here for details.
Also, to answer your question you don't need the original setup cartridge as mentioned on the link above.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
03-20-2017 10:28 AM
Thank you for posting on HP Forums,
The Riddle_Decipher is at your service.
As I Understand you need information about the replacement ink cartridges for your printer,
No worries as I'd love to help, however, I need a few more details to provide an accurate solution:
Did you happen to check the User guide or any HP Articles for the information you've been looking for? if not, Click here for details.
Also, to answer your question you don't need the original setup cartridge as mentioned on the link above.
Keep me posted,
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That'll help us and others see that we've got the answers!
Good Luck.
Riddle_Decipher
I am an HP Employee
03-22-2017 02:36 PM
Thank you for the update,
I appreciate your time and efforts,
I'm glad you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution
You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉
To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
Take care now and do have a fabulous week ahead. 🙂
Riddle_Decipher
I am an HP Employee
03-25-2017 10:51 AM
I didn't need information about replacement cartridges. I had already ordered and replaced the cartridges. The setup cartridge that came with the new printer has a message on the cartridge that says the setup cartridge is required for setup.
The question I was asking is: Do I need to keep the original setup cartridge in case I have a computer crash, change computers, or change locations to be able to set up the printer again? When I was searching the forum for an answer before posing this question, I saw posts from individuals who were trying to set up the printer and did not have the original setup cartridge and could not set the printer up. If the cartridge is required for setup, then it seems that I would need to keep the setup cartridge.
03-26-2017 09:38 AM
Hi! @DJP_46, I am the MrRobot. It looks like you were interacting with @Riddle_Decipher, but he is out of the office today so I'll take over from here.
Thanks for your response and time.
As you mentioned getting setup cartridge is required for setup on your printer.
Make sure the ink cartridges are correctly installed
Also, resetting the printer can resolve an ink cartridge error.
1.Turn the printer on, if it is not already on.
2.Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4.Unplug the power cord from the wall outlet.
5.Wait at least 60 seconds.
6.Plug the power cord back into the wall outlet.
note:
HP recommends connecting the printer power cord directly to the wall outlet.
7.Reconnect the power cord to the rear of the printer.
8.Turn on the printer, if it does not automatically turn on.
The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
9.Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
Refer this article to further troubleshoot SETUP Cartridge errors.
If the issue still persists, please contact HP phone support and get the setup cartridges for your printer.
I'll keep an eye out for your response.
I hope you have a great day! 🙂
A4Apollo
I am an HP Employee
03-26-2017 02:47 PM
03-26-2017 03:10 PM
@DJP_46, Thanks for your quick response and time.
Setup Cartridges are especially designed to initialize a printer and calibrate ink levels. Unlike replacement ink cartridges, SETUP ink cartridges cannot be purchased from retailers and are available only in the box with a new printer or with some replacement printhead kits. When a SETUP ink cartridge is depleted, purchase and use a normal ink cartridge that matches your printer model to continue printing.
Refer this document to know more information about setup cartridges.
Hope this helps!
Take care! 🙂
A4Apollo
I am an HP Employee
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