• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎06-12-2017 09:24 PM

HP Recommended
Product: HP Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I enrolled in HP instant ink some time ago and print very little so fear I will spend more in the plan than simply going to the store to purchase when needed. As well, I went to my account and changed my plan from the $5.99/mo. plan to the $2.99/mo. plan and upon doing so received a message that I would be charged the $2.99 monthly fee starting 6/2/2017. I just viewed my credit card bill and saw that I had been charged $5.99 as of 6/2/2017. I see no way on the website or in my account to unenroll..... How do I get out of this?????

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2017 10:19 PM

HP Recommended

Hi,

 

Please check the following link, question: Can I change or cancel my plan anytime?

 

    http://m.hp.com/us/en/ads/instant-ink/faqs.html

 

"Yes. There is no obligation or commitment beyond your first month. You may change plans or cancel your service at any time without penalty on your account page at HP Connected. After you sign in at HP Connected click on Services, and then Instant Ink to change or cancel your account. Cancellations and plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle. For full details, see HP Instant Ink Terms of Service.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-12-2017 10:19 PM

HP Recommended

Hi,

 

Please check the following link, question: Can I change or cancel my plan anytime?

 

    http://m.hp.com/us/en/ads/instant-ink/faqs.html

 

"Yes. There is no obligation or commitment beyond your first month. You may change plans or cancel your service at any time without penalty on your account page at HP Connected. After you sign in at HP Connected click on Services, and then Instant Ink to change or cancel your account. Cancellations and plan downgrade changes are effective after the last day of your current billing cycle. You can choose to make plan upgrade changes effective during the current or next billing cycle. For full details, see HP Instant Ink Terms of Service.

 

Regards,

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.