Ink subscription

[Jeanielynn_369]

It was pretty cool getting ink whenever I needed it and not having to worry about running out until I had fraud occur on my debit card and I had forgotten that my HP instant ink account was hooked up to that debit card so they shut my printer off or let me correct myself they shut my ink off to my printer.. How does that even happen? A phone call would have been amazing. They said they sent an email but I obviously missed it. So over a five dollar payment my ink gets turned off. I've had this account since June of 2023 and I feel like if they see that you are getting your payments made every month on time, they should at least expend the energy to call you and let you know there is a problem.  

[Irwin6]

Hi @Jeanielynn_369,

Welcome to HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you are facing an issue with your instant ink account charges.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support