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‎02-26-2023 02:39 AM

HP Recommended

Bonjour, je n’arrive plus imprimer car mon imprimante est en pause. Je ne sais pas comment la remettre en marche. Corde

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-26-2023 03:04 AM - edited ‎02-26-2023 03:12 AM

HP Recommended

@karkouet1947 

Bonjour,

 

Veuillez vérifier le statut de l'imprimante comme suit:

  1. Sur le clavier, appuyez simultanément sur les touches Windows et R. La fenêtre Exécuter s'ouvre alors.
  2. Tapez explorer.exe shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}, puis appuyez sur la touche Entrée. La fenêtre Périphériques et imprimantes s'ouvre alors.
  3. Cliquez avec le bouton droit de la souris sur le nom de votre imprimante, puis cliquez sur Afficher les travaux d'impression en cours.
  4. Cliquez sur Imprimante, puis décochez Suspendre l'impression et décochez Utiliser l'imprimante hors connexion.
  5. Essayez de nouveau d'imprimer.

 

N'hésitez pas à nous solliciter en cas de besoin.

 

Cordialement,:Wink:

Spoiler

Hello,

 

Please check the printer status as follows:

  1. On the keyboard, press the Windows and R keys simultaneously. The Run window will open.
  2. Type explorer.exe shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A} and press Enter. The Devices and Printers window will open.
  3. Right-click your printer name and then click View Current Print Jobs.
  4. Click Printer, then uncheck Suspend printing and uncheck Use printer offline.
  5. Try printing again.

 

Don't hesitate to contact us in case of need.

 

Best regards,

 



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

View solution in original post

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3 REPLIES 3

‎02-26-2023 03:04 AM - edited ‎02-26-2023 03:12 AM

HP Recommended

@karkouet1947 

Bonjour,

 

Veuillez vérifier le statut de l'imprimante comme suit:

  1. Sur le clavier, appuyez simultanément sur les touches Windows et R. La fenêtre Exécuter s'ouvre alors.
  2. Tapez explorer.exe shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A}, puis appuyez sur la touche Entrée. La fenêtre Périphériques et imprimantes s'ouvre alors.
  3. Cliquez avec le bouton droit de la souris sur le nom de votre imprimante, puis cliquez sur Afficher les travaux d'impression en cours.
  4. Cliquez sur Imprimante, puis décochez Suspendre l'impression et décochez Utiliser l'imprimante hors connexion.
  5. Essayez de nouveau d'imprimer.

 

N'hésitez pas à nous solliciter en cas de besoin.

 

Cordialement,:Wink:

Spoiler

Hello,

 

Please check the printer status as follows:

  1. On the keyboard, press the Windows and R keys simultaneously. The Run window will open.
  2. Type explorer.exe shell:::{A8A91A66-3A7D-4424-8D24-04E180695C7A} and press Enter. The Devices and Printers window will open.
  3. Right-click your printer name and then click View Current Print Jobs.
  4. Click Printer, then uncheck Suspend printing and uncheck Use printer offline.
  5. Try printing again.

 

Don't hesitate to contact us in case of need.

 

Best regards,

 



I'm not an HP employee. Did this message answer your question? Include it below as an Accept As Solution! Did you find this message useful?  Click on the thumbs up set to give a Compliment! Follow us on Facebook Assistance customers HP.

Was this reply helpful? Yes No

‎02-26-2023 10:47 AM

HP Recommended

Hi @karkouet1947 !

Thank you for visiting our English HP Support Community.

We advise you to post your question/replies in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Thank you for your understanding.

Regards,
MayS. 

I work on behalf of HP
1 person found this reply helpful
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‎03-02-2023 01:00 AM

HP Recommended

Merci beaucoup. Problème résolu

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