my 8600 lists the two new cartidges that I am replacing as damaged.

[12_SAY-printer]

My Hp 8600 printer is listing the two new cartidges that I am replacing as damaged.  The new Cyan is a new HP 951XL with an expiration date of Sept 2025.  The magenta is an Office Depot generic cartrodge.  I tried other Office Depot generic cyan and magenta and inserted the original empty cartideges and I still get the damaged cartidge message.  I have gone thru the processing of turning on and off the printer, but cartridges are still being rejected.

[Irwin6]

Hi @12_SAY-printer,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an ink cartridge error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support