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@Lax29,

 

Thank you for posting your query on HP Community,

 

I am going to send you a Private Message with the requested information. If you are unsure how to check your PMs this post can help - How to check your messages.

 

If this helps you to reach a solution please click the "Accept as Solution", and the "thumbs up" buttons down below in this message. 🙂

 

Thanks!

Jeet_Singh
I am an HP Employee

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I too have two 564xl unopened cartridges, as my old printer broke. My new printers takes 65. Where can I exchange these?

Thank you. 

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Hi @Luluchica

 

I have sent you a private message with the details. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted.

Asmita
I am an HP Employee

HP Recommended

I too have unused 564 ink cartridges from a broken printer. How can I exchange them?

~~beachbum8219

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.