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Guidelines
Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Locked

‎05-13-2024 04:27 AM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer
Operating System: Microsoft Windows 11

Ich habe einen neuen PC und möchte die Software "HP Scan and Capture" wieder installieren.

ich komme immer wieder zu Microsoft Store, kann aber dort nicht installieren.

Kann mir jemand helfen?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-13-2024 07:02 AM

HP Recommended

Hello @Harry444 ,
Welcome to the HP Support Community!

Andr1611_0-1715605063012.png

Do not ignore this information!
This software is no longer supported!

You have to install this software here: https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-8710-all-in-one-printer-series/79020...

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.

View solution in original post

1 person found this reply helpful
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5 REPLIES 5

‎05-13-2024 05:04 AM

HP Recommended

Hello @Harry444 

 

this is an English speaking only forum.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎05-13-2024 07:02 AM

HP Recommended

Hello @Harry444 ,
Welcome to the HP Support Community!

Andr1611_0-1715605063012.png

Do not ignore this information!
This software is no longer supported!

You have to install this software here: https://support.hp.com/us-en/drivers/swdetails/hp-officejet-pro-8710-all-in-one-printer-series/79020...

Kind Regards
Andr-1611

If my post resolved your problem please mark this post as an "Accepted Solution".
Or click on the YES button to reply that the response was helpful and/or to say “Thank You”.

I'm not an employee of HP, I'm as volunteer here.
        
Inquiries via private messages (PM) cannot be answered.
1 person found this reply helpful
Was this reply helpful? Yes No

‎05-13-2024 08:21 AM

HP Recommended

Hoi @SteffenBaierUK

 

Danke für die Hilfe, ich hoffe dir wird in Zukunft auch einmal so geholfen.

Google Übersetzer: Thanks for the help, I hope you will be helped like this in the future.

Was this reply helpful? Yes No

‎05-13-2024 08:23 AM

HP Recommended

Hoi @Andr-1611

 

Danke für deine schnelle Hilfe

 

Gruss Harry

1 person found this reply helpful
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‎05-13-2024 09:00 AM

HP Recommended

Kein Problem @Harry444 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
1 person found this reply helpful
Was this reply helpful? Yes No
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