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‎06-28-2016 09:09 PM

HP Recommended
Product: HP Officejet 4630 Printer
Operating System: Microsoft Windows 8.1 (64-bit)

When I send a document to the printer; it shows in the print queue, but will not print.  When I reboot my computer, the document will proceed to print.

 

The same thing happens each time I send a document to the printer.  I have a wireless connection from my laptop to the printer.  The blue icon on the printer is lit up showing as connected.

 

Why is it only working when the computer is rebooted?  I have run the HP Support Assistant and it cannot find the printer; although the printer seems to find the computer once I've rebooted the computer.

 

It's annoying to say the least and I am not very technically minded.  Any suggestions will be greatly appreciated.

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