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The Poly Headsets Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
HP Recommended
Microsoft Windows 10 (32-bit)

HELP!  My plantronics voyager focus 2 (with a doggle) is not functioning.  The doggle is plugged in and visible by the computer but the sound is not connecting to the headset.

1 REPLY 1
HP Recommended

Hello allisonbloom, welcome to the HP Poly community.

Could you please follow the steps provided below and let me know if it helps?
Configure USB adapter for streaming media:
Your high-fidelity Bluetooth USB adapter comes ready to take calls. To stream media, configure your Bluetooth USB adapter. 

Windows 
1 To configure your Bluetooth USB adapter for streaming media in your PC, go to Start menu > Control Panel > Sound > Playback tab. Select Poly BT700 set it as the Default Device and click OK. 
2 To pause music when you place or receive calls, go to Start menu > Control Panel > Sound > Communications tab and select the desired parameter. 
Mac 
1 To configure your Bluetooth USB adapter for streaming media on your Mac, go to System Preferences > Sound. On both the Input and Output tabs, select Poly BT700

Regards,
Meghana
 

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