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‎12-20-2023 08:21 AM

HP Recommended
Product: Poly Savi 8200
Operating System: Microsoft Windows 10 (64-bit)

Hello,

Recently I submitted a replacement request, which was closed so I am seeking assistance here. I have a Poly Savi 8200, and the base will not connect to the computer anymore. The base light stays red and will pair with the headset. I do the see the devices in the Plantronics Hub software.


Thanks.

3 REPLIES 3

‎12-26-2023 08:33 AM

HP Recommended

Hello MathewLauer, welcome to the HP Poly community.
I am sorry to hear that you are facing this issue with the Poly Savi 8200.
Could you please provide me the previous case number so that I can look into this and let you know further?

Regards,
Meghana

I'm an HP Employee.


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‎01-02-2024 12:36 PM

HP Recommended

Hi,

Thank you very much for your reply. With some troubleshooting, I was able to get the headset to subscribe again, although the base does not always allow it to complete this properly, I do think there is still an issue.

The S/N for the DECT base is 2RF9E3 M/C is 306KC1. Any assistance is greatly appreciated. 

Thanks!
Mat

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‎01-03-2024 07:41 AM

HP Recommended

Thank you so much.
I request you to please reach out to Poly customer support at 800-985-9815 for further warranty and replacement related queries. 

Regards,
Meghana

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

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