My HP Office Jet Pro 8500A will suddenly lose WiFi communication with my iMac OS X with updates.

[R_T_]

I have Verizon FIOS  Wireless.  Originally, my computer and my iMac were best friends.

This is the second time the computer insists that my HP is not  available. The last time, I simply tested my printer from HP's site, and the machines reconnected.  This time, nothing seems to work.

I can print from my iPhone, but the printing is usually not as clear as it can be from the desktop.

Thanks for any ideas.

[RnRMusicMan · Accepted solution]

Hi @R_T_, 

Welcome to the HP Forums! 

I noticed your post that your HP Office Jet Pro 8500A will suddenly lose WiFi communication with my iMac OS X with updates. I am happy to help! 

Please see the following guides: 

• 'Printer Offline' or 'Printer Not Responding' Message (OS X). 
• Printer Does Not Maintain Wireless Connection. 

If you have tried all of the preceding solutions in the order presented, and the issue is not resolved, try the following resources for more information.

Tips for troubleshooting wireless connection issues

The following tips can help you troubleshoot and avoid wireless connectivity issues. You can try these tips separately or in combination to get a successful wireless signal.

• Move the printer and the computer closer to the router, but no closer than 6 ft (1.8 m). Wireless signals can be weaker at greater distances between the printer and the router.

• If you are experiencing an intermittent wireless connection, try restarting your router. Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.

• Remove any metal objects between the printer, the computer, and the router. Objects such as refrigerators, microwaves, or metal bookcases can interfere with wireless transmission.

• Move any device that emits radio signals, such as microwaves and cordless telephones, farther away from the printer. Such devices can interfere with wireless signals.

Remember to please return to this thread and mark 'Accept as Solution', if I have successfully helped you resolve the issue. If you wish to say 'thanks' for my effort to help, click the 'thumbs up' to give me a Kudos.

Hope this helps! 🙂

[R_T_]

Thanks for the support.  My printer is happy again.  The format is a little different than it was originally, but it works.