Solved: Re: Calendaring Services Group 500 -- Microsoft Exchange - HP Support Community

Anonymous · ‎09-23-2019

Dear Sir,

Today I try to setup my Group 500 with Microsoft Exchange but always display non Register, I use autodiscover feater and the Group found my Exchange Server.

Softaware version : Release - 6.1.7.2-510016

attached the screenshot taken from my Group Web Page .

SteffenBaierUK · ‎09-24-2019

Hello @Nenday ,

Welcome to the Poly Community.

Volunteers and Enthusiasts look after the community and will reply if they can. If you need urgent support please open a ticket.

In order to raise a support ticket, you need to usually work with your Poly reseller as they need to do this for you.

End Customers are normally unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Anonymous · ‎09-24-2019

Hi Community administrators !!!
any Help please !!

SteffenBaierUK · ‎09-24-2019

Hello @Nenday ,

Welcome to the Poly Community.

Volunteers and Enthusiasts look after the community and will reply if they can. If you need urgent support please open a ticket.

In order to raise a support ticket, you need to usually work with your Poly reseller as they need to do this for you.

End Customers are normally unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

If the unit is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

Anonymous · ‎09-24-2019

Dear Steffen,

thank you for your support and for your interaction, I already Open a Ticket on Support.polycom and didn't get a reply till now.

so for that I need a quick help to resolve the problem asap.

Calendaring Services Group 500 -- Microsoft Exchange

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