• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The Poly Video Conferencing Knowledge Base is live! We look forward to helping you with common issues and troubleshooting advice!
Locked

‎03-17-2021 06:02 PM

HP Recommended

Is it possible to pair a TC8 with a X30 that's connected on Wifi?  When I have both X30 and TC8 connected to wired on the same VLAN everything worked.  Once, I unplug the Wired Port on the X30 I lose paring with the TC8.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-18-2021 12:40 AM

HP Recommended

Hello @JJC ,

 

Welcome to the Poly Community.


I suggest you read the release notes as this is documented in the 3.3.0 Release notes:

The following options aren’t supported if you configure Wi-Fi as your primary network:
● Connecting an IP device such as a Poly TC8 device or Poly Trio system
● 5 GHz Wi-Fi
● Web proxy
● Provisioning
● 802.1x authentication

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-18-2021 12:40 AM

HP Recommended

Hello @JJC ,

 

Welcome to the Poly Community.


I suggest you read the release notes as this is documented in the 3.3.0 Release notes:

The following options aren’t supported if you configure Wi-Fi as your primary network:
● Connecting an IP device such as a Poly TC8 device or Poly Trio system
● 5 GHz Wi-Fi
● Web proxy
● Provisioning
● 802.1x authentication

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎01-11-2022 10:38 AM

HP Recommended

RE:

Are there plans to ever enable this or is it simply a limitation of the hardware?
Guess Poly may not have the resources to support the issues that may come with wifi. Hard for me to understand why these two devices can't interact on the same network. Both IPs can be pinged from a wireless device. Is it a security issues of some sort?

Just lots of questions, basically "why?".

Was this reply helpful? Yes No

‎01-11-2022 11:40 AM

HP Recommended

Hello @DevinP ,

We cannot discuss future software Versions or potential enhancements within the Community.

Poly, a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this.

Via the medium of a community forum, we are unable to do this.

 

I can only ask you to work with a Poly reseller and/or Poly Sales engineer.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.