X30 on wifi, not pairing with TC8

[Anonymous]

Is it possible to pair a TC8 with a X30 that's connected on Wifi?  When I have both X30 and TC8 connected to wired on the same VLAN everything worked.  Once, I unplug the Wired Port on the X30 I lose paring with the TC8.

[SteffenBaierUK · Accepted solution]

Hello @JJC ,

Welcome to the Poly Community.

I suggest you read the release notes as this is documented in the 3.3.0 Release notes:

The following options aren’t supported if you configure Wi-Fi as your primary network:
● Connecting an IP device such as a Poly TC8 device or Poly Trio system
● 5 GHz Wi-Fi
● Web proxy
● Provisioning
● 802.1x authentication

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

[Anonymous]

RE:

Are there plans to ever enable this or is it simply a limitation of the hardware?
Guess Poly may not have the resources to support the issues that may come with wifi. Hard for me to understand why these two devices can't interact on the same network. Both IPs can be pinged from a wireless device. Is it a security issues of some sort?

Just lots of questions, basically "why?".

[SteffenBaierUK]

Hello @DevinP ,

We cannot discuss future software Versions or potential enhancements within the Community.

Poly, a US-based company, cannot share any future release dates or new features due to the requirement of a non-disclosure agreement / NDA prior to this.

Via the medium of a community forum, we are unable to do this.

I can only ask you to work with a Poly reseller and/or Poly Sales engineer.

Best Regards

Steffen Baier