My HP Envy x360 is Cracking

[Damahou]

Hello Customer Service Manager

I recently noticed noticed that the bottom of my HP laptop is cracking open and it has a bulge.  About 2/3 of the bottom panel bulges and I cannot close the lid at all.

Even though it has not affected everyday usage, I am concerned that the crack will grow all over the entire laptop bottom and the laptop will malfunction. I literally seldom take my laptop off my desk since most of the time I work from home and I don't even open the lid for use of the laptop.

I noticed there is similar issue with this model, and wondering How HP can help to have this fixed. 

As I bought this laptop 3 years ago in 2019 from a local Costco store, I don't have a warranty anymore. How much will it cost to fix it? This seems to be a manufacturing issue so HP should fix this for free.

Thank you in advance.

[Echo_Lake]

@Damahou

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help,
I understand your HP notebook hinge is separating from the unit, to fix this issue your computer needs to be repaired.

I'm sending out a private message to assist you with the next course of action. Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!