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my elitebook 840 G5

HP Recommended
elitebook 840 G5
Microsoft Windows 10 (64-bit)

Hi sir


I didn't know if it is suitable to write  comment described below  in this forumn.

if no, plese forgive me.


I am a IT company PM in taiwan .

I just bought a HP Elitebook 840 g5 notebook one month ago.

I must said , I like that one very much, Very beautiful and elegant appearance...


and what happend to me .here.......  20th Jul. , my 840g5 shutdown automatically in my bedroom
    and never return  back  .

    I send  this cold body to hp repair centre  in taiwan.

    they said mainboard is out of order,  need to be replaced with new one.

    and I got this back  after 10 days (1st , Aug.)


2.and oh no. my 840g5 is crash in 5th Aug. again

    I didn't know why .

    It come out with a burst of white smoke when i push power button.

    The 840G5 will have a burning smell !!!

    And the temperature of the device is very hot (repair centre can prove this)
    I am not sure if the device will burn itself.    

    I send to hp repair centre  in taiwan. AGAIN...

    they said mainboard is maybe out of order again,  need to be replaced with another new one.


3. I must guarantee that there is absolutely no artificial exploitation or improper use here.


4. when I talk to HP Customer Representative  yesterday

     I asked if I can have product replacement  (because I didn't knwo if I can trust the device again)

    they said no nessary.

     I didn't know Is the request I made reasonable?

     or I can only say that my luck is very bad.





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So HP is replacing the motherboard? That is what their contract (warranty) says they have to do. They do not have to replace the whole unit, probably. You will probably be fine with a new motherboard, probably. I understand your frustration after 2 replacements.  

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yes,they did replace motherboard again.
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