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Scanning Issue

HP Recommended
Microsoft Windows 7 (64-bit)
Having an issue with Designjet T830.
- Scan-to-Network-Folder option was set up but but after scanning shows no error code but displaying general error when     scanning
-Scan to USB option is working properly
-Scan to Computer option can scan small sized file but cancels scanning for files with the dimension of 20*30. 
Already uninstalled and installed back the software. Not having an issue with printing. Communication between PC and Printer is ok. Network settings are set up properly. Scanning to computer worked fine for almost 2 months then suddenly cancels scanning for large files
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HP Recommended

Hi,  Thanks for contact with HP Support Forum.


At first update the latest firmware through HP DesignJet Printer Utility.


Driver and Firmware:





Please check the below link with details support:



N.B: Before setup, make sure your share folder PC/Laptop/Server will have login account password and share in everyone/located IP printer permission under security for Read/Write option will allow.




I hope that answers will support to concern adequately. Let me know! Good luck 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!



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