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eyemeyer
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Message 1 of 2
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No sound

HP Recommended
TouchSmart320
Microsoft Windows 10 (64-bit)

Error message 0G9J7H-00091S-QFFV4K-21S703.  Error states that no audio output device is present but there are integrated speakers in the computer

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Flower_Bud
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Message 2 of 2
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HP Recommended

@eyemeyer,

 

Thank you for posting on HP Forums,

Flower_Bud is at your service.

 

As I understand, you got a failure ID after running the test.

I have decoded the failure ID and it indicates Audio Failure, therefore, I suggest you contact our phone support.

 

HP Support can be reached by clicking on the following link:

 

* Open link: www.hp.com/contacthp/

* Enter Product number or select to auto detect

* Scroll down to "Still need help? Complete the form to select your contact options"

* Scroll down and click on HP contact options - click on Get a Case & phone number.

 

They will be happy to assist you immediately.

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

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