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06-01-2017 05:37 AM
06-01-2017 07:45 AM
Checked the specs of the motherboard installed in your new PC.
Is this PC slow only when you are online? I would guess it is always slow. The processor and graphics systems are causing poor performance. They cannot be upgraded. The only components upgradable in this PC are the HDD and RAM. A SATA SSD drive would boost performance.
I have to honestly say I would not purchase any PC having the components this PC has. The selling price may have been great but long term customer satisfaction may not happen.
This PC will only become slower as you install new software and as time goes by. There really is nothing you can do to improve performance.
06-01-2017 11:36 AM
It's possible the slow Internet speed is due to your using the default Win10 Browser - Edge.
On my desktop, running Win10, I have both Edge and Internet Explorer -- and the latter is MUCH faster than the former.
My suggestion is to try using Internet Explorer instead of Edge, and see if that make a difference: http://www.tenforums.com/installation-setup/6310-how-reset-ie-default-browser-instead-edge.html
***Please mark Accept As Solution if my post solved your problem***
I am a volunteer and I do not work for, nor represent, HP
06-01-2017 09:13 PM
Yes it's only slow when trying to browse online. The PC itself is fast and no issues at all. Surely there's no way that HP could actually sell a PC model that you can't even use to browse the internet successfully? At the moment it's click a link.....and wait. Type in a website.....and wait. Google seach......and wait. Really bad lag.
It has to be something causing the issue surely....we've only had it a week...otherwise my husband will be taking it straight back to where we purchased it from!
We're not gamers, we don't download movies etc, we only need something standard to be able to use the internet when we want, store documents and update spreadsheets. This PC came recommended for our simple user requirements.
06-01-2017 09:48 PM - edited 06-01-2017 10:48 PM