Post new question
Top Student
Posts: 5
Member Since: ‎01-20-2014
Message 1 of 1 (227 Views)

Windows 8.1 update problem

 I tryed to restore my computer (HP Spectre XT 15-4010nr) to certain date and I got a blank screen, I didn't know what to do so I used the recovery media, know I can't install windows 8.1 in the machine, I did all the updates from windows an the HP website before trying the windows 8.1 update, I got the message telling me windows couldn't be updated and a code 0x01900101 - 0x40019. Yesterday HP Support Assistant asked me to update “CyberLink PowerDVD 10” I did it, but I got a blank screen again and at the end a message saying that the update to windows 8.1 couldn't be done. So it seems that now a can't even do the regular updates. Any help will really be appreciated.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation