cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Highlighted
Level 2
11 7 0 11
Message 1 of 2
267
Flag Post

Solved!

Confused about what I should do about my PC's declining performance.

HP Recommended
Pavilion 20-b313w
Microsoft Windows 8.1 (64-bit)

I'm very confused on what I should about my PC's declining performance. My desktop computer is a HP Pavilion 20 All-in-one. The original OS was WIN 8, current OS WIN 8.1. I received my computer 11/8/13 and upgraded to WIN 8.1 just a few weeks later due to annoyance of it's pop-ups. The first installation of it failed but the very next day it installed on it's own and was successful. Not to long after that I began to have problems with performance. Lagging, freezes, blank or black screens, poor graphics and choppy audio and app crashes (which were solved under my HP warranty). A few months after the 8.1 upgrade I received a message in HP Support Assistant stating that my computer model was never tested with 8.1 and that could be the cause of my performance issues. The message also came with a compatibility scan which was of no use since 8.1 was already installed, and was recommended to either wait for drivers to become available or uninstall.  I got tired of waiting so Dec. 2014 I did a refresh back to 8 and didn't reinstall the 8.1. I got back my computers excellent performance. Unfortunately that was short lived due to 8.1 automatically reinstalled it's self without an option to decline it, just a warning that in 2 days it'll restart my computer to finish the installation. That happened last week and now my computer is back to poor performance again. The audio is choppy (esp. when playing games), and after a few hours of use a humming sound starts, at first it's choppy (on & off), then it becomes constant. Also sluggish loading and lagging esp. of the mouse curser which happens on and off. I checked the task manager one day while that was happening and the Disk and CPU were turning red and going up to 100% and the Memory also spikes high but not up to 100 (in between spikes MEM stays around 30% maybe that's due to recent install of The Sims 4.  Today I had a critical event happen with the Kernal Power and my computer restarted it's self. Those are the issues that I need help fixing but I also have questions that I hope can be answered here or get pointed in the right direction to an answer. 1) How or where can I get a straight forward answer to the compatibility of my computer with 8.1. When I had HP tech support I asked about the message I received from them and I was told to disregard the message because they are compatible. But after I refreshed back to WIN 8 the message came back and there was a note at the bottom of the page stating that the message could be old and possibly there are drivers available now. So I'm perplexed, if the two are compatible then why am I having the same problems that the message has listed as signs of incompatibility? 2) When I use HP Support Assistant to check for updates no downloads are available but when I use HP's website page software and driver downloads by product. It shows 10 downloads available for driver audio, driver chipset, driver grapics, driver network, BIOS, diagnostic, and software multi-media.  Should I download all of them or do I need to check them out one by one to identify if they're old or new. 3)  When my computer is idle why are background tasks performing scans that show on my action center icon but the stop as soon as the cursor is moved? and how can I identify which background processes & services can be ended or suspended to improve performance while playing high resource using games like The Sims 4? Here is some more info about my PC and thank you for taking out the time to help me.

 20-b313w

 Windows 8.1 64-bit

AMD E1-2500 APU with Radeon(TM) HD Graphics

4GB  Micron 1600MHz   

AMD Radeon HD 8240

Current resolution 1600 x 900

Refresh rate 60

Sys. Board 2AFD 1.02

Sys. BIOS 80.04

Hard drive C: ST500DM002-1BD142,  445.78 GB (405.48 GB free)

😧 17.71 GB (2.16 GB free)

Audio device Realtek High Definition Audio

0 Kudos
1 REPLY 1
Highlighted
Level 9
1,375 1,353 114 380
Message 2 of 2
Flag Post
HP Recommended

I would suggest that you update your Windows 8 drivers to the Windows 8.1 version drivers.

I had a look and the Windows 8.1 drivers are all newer versions.

Start with the Chipset, then Video, then the others, but not BIOS [yet].

Reboot after each install.

If performance doesn't seem better after updating your drivers to the Windows 8.1 versions then I suggest you also perform the BIOS update that is also available.

 

Pavilion 20-B313W Windows 8.1 Driver Downloads

 

 

:Wink: If you found my answer helpful please say thanks by clicking on the Thumb's Up icon. Thanks!

 

 

 

0 Kudos
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation