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04-28-2009 08:23 PM
I just purchased new DV3550ez . After initial installation , I noticed that fingerprint reader not working . I spoke with Support team as per their advise , reinsalled everything from scratch but fingerprint reader always says " fingerprint reader is not connected" However , if I remove CD Rom , it comes back .
Installed the updates , drivers but still same problem.
Any idea or suggestion ? I dont see any error in eventlog.
Thanks in advance