Ask questions. Help others.
The HP Community is here for you.
Post new question
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 5
Member Since: ‎07-06-2013
Message 1 of 2 (773 Views)

HP Z820 Code 35: but I can't update my BIOS with versions available on support

I'm trying to install a new Quadro K5000 into a Z820 and the drivers won't fully take.


I get the following error:


Your computer's system firmware does not include enough information to properly configure and use this device.  To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35)


I have tried updating the firmware but it looks as though the version of my BIOS may not be updatable.





J63 v00.36

Release Date:


Starting Address Segment:


ROM Size:

16 MB

Image Size:

64 KB

System BIOS Release:



Is there an interim release of the BIOS that will allow me to update to one of the current versions?

0 Kudos
Posts: 62
Member Since: ‎10-10-2008
Message 2 of 2 (740 Views)

Re: HP Z820 Code 35: but I can't update my BIOS with versions available on support

Indeed, there is an interim version of the Z820 BIOS:

Go to web page:


HP Z820 Workstation -  Download drivers and software - HP Business Support Center


Here, under BIOS heading, select first

HP Z820 Workstations System BIOS 01.20 Rev. A  System Software Manager Icon
29 Mar 2013


Then, after completing this BIOS update successfully, including power-down, then power-up as required, come back to the BIOS heading and this time select:

HP Z820 Workstations System BIOS

03.14 Rev. A  System Software Manager Icon
20 May 2013


This BIOS update is the latest for HP Z820.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation