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KirbyChan08 Honor Student
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Nothing happen when I press the power button.

HP ENVY Phoenix - 860-019
Microsoft Windows 10 (64-bit)

HP updates icon alert pop up, I opened the alert and selected all to updates. While updating, the computer suddenly frozen and shut down. When I try to press the power button, nothing happened. 

 

Can someone please help to solve this problem.

 

 

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Provost Provost
Provost
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Nothing happen when I press the power button.

Use the troubleshooting tutor at the following document.

 

HP PCs - Computer Does Not Start (Windows 10, 8)

http://support.hp.com/us-en/product/HP-ENVY-Phoenix-860-Desktop-PC-series/8499708/model/8680786/docu...

If you really want to say thanks, click on the Thumbs up icon .
If your problem is solved or question answered by my post, please click the Accepted Solution button in that post.

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KirbyChan08 Honor Student
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Nothing happen when I press the power button.

I opened the link and followed the instructions and  watched the videos, still doesn't work. I disconnected all power cable connectors  from the connectors on the motherboard and reconnected. LED is on solid.

 

What will be my next step to fix this problem? 

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