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Honor Student
Posts: 2
Member Since: ‎09-29-2009
Message 1 of 4 (9,023 Views)
Accepted Solution

Solution Center Error Message Hardly Ever Goes Away

Every time I start up my laptop, I get an error message that says "The feature you are trying to use is on a CD-ROM or other removable disk that is not available.  Insert the Solution Center disk and click OK."  It's quite aggrivating because I must stuggle through at least three attempts or more before I can get the error message to finally go away and not come back...until I have to start my laptop again.

 

I have no clue what feature the program thinks I'm trying to use; I'm not trying to do anything but open my laptop.  Interestingly, there is a number one (1) in the "Use Source" requester window within that error message.  I've inserted the program disk and when I clicked the disk, I got the other error message that basically told me that "1" wasn't the file it wanted.  I tried finding the file it might have wanted, found the Solution Center installation file--one on the CD, and one already on my laptop--but neither of those files were accepted either. 

 

I want to be able to start up my laptop without having to run this gaunlet of sticky error messages every time.

 

Please help if you can.

 

 

 

Accepted Solution

Re: Solution Center Error Message Hardly Ever Goes Away

MrsOwl, here is a link that may help you solve your problem:

 

http://h30434.www3.hp.com/psg/board/message?message.uid=1088

 

Please let us know what happens.

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Provost
Posts: 18,232
Member Since: ‎11-21-2008
Message 2 of 4 (9,023 Views)

Re: Solution Center Error Message Hardly Ever Goes Away

MrsOwl, here is a link that may help you solve your problem:

 

http://h30434.www3.hp.com/psg/board/message?message.uid=1088

 

Please let us know what happens.

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Honor Student
Posts: 2
Member Since: ‎09-29-2009
Message 3 of 4 (8,973 Views)

Re: Solution Center Error Message Hardly Ever Goes Away

[ Edited ]

One of the instructions in the thread you so thoughtfully and kindly took the time to send said to select the Solution Center.msi file and click OK.  I didn't "get it" that I was to click the OK on the error message window (that I should have left open!).  I experienced minor frustration there because didn't see an "OK" anywhere to click!  At one point--sorry, don't remember when--I got another error message that seemed to indicate there might be something wrong with the installation or the program and gave an error message that I think was 2735.  I should have written it down. 

 

ANYWAY...the point is...it appears the problem is resolved, but by slightly different means.  The very important key issue was given to me by your response:  Using the disk from the appropriate printer.  Using that disk, I uninstalled Solution Center only and then re-installed it from that printer disk.  Upon restart, the pesky error message no longer appeared.  

 

Thanks so much for your interest.  It was a real help to have your support.

 

MrsOwl

Message Edited by MrsOwl on 10-02-2009 12:13 PM
Honor Student
Posts: 2
Member Since: ‎07-20-2013
Message 4 of 4 (2,402 Views)

Re: Solution Center Error Message Hardly Ever Goes Away

the link you gave is for a thread which is 6 pages long.  Could you tell me which page the solution is on as it is not showing as solved.  Or could you just tell me ewhat I need to do as I just want to get rid off the very annoying message.

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