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04-25-2013 08:06 AM
I have a T5740 that I'm trying to restore to factory image so I can start fresh. I have confirmed that it has WES09, and 983 as the base version of the image. I downloaded a new copy of 983 from HP's site and have it on a Flash drive trying to re-image the 5740. When I boot from the flash drive and tell it that I want to run the utility, I get the following:
Initializing...ERROR: Couldn't open WIM file!
ERROR: Couldn't open WIM file!
***ERROR*** The system does not have license for the image OS!
I've never had a problem before with restoring a factory image on these 5740s. I did have an issue last year where HP replaced the Artheros WLAN card with Intel WLAN cards. Would that be part of the issue? Is it failing on some hardware check?
I have a screen shot of the HP system info attached. It is clearly WES09. Thanks in advance!
04-25-2013 12:25 PM
The t5740 model came in two versions... XP Embedded or WES 2009.
Does the thin client actually have a COA (lisence) for WES 2009? Check the pull out card on back of device to see what operating system it is supposed to have.
Could also be the flash drive. Have you tried from a different flash drive (diiferent make if possible)?
04-25-2013 02:58 PM
I've never seen a COA label on any of our HP TCs. They are about 5 years old, most of them anyway. The pull out card simply states, "T5740 WES N280 2GF/2GR WiFi"
I've tried several flash drives and even loading the flash drives with the factory image from my machine (Windows 7), and an older laptop (windows XP SP3).
04-25-2013 04:31 PM
I just found the flash drive that I used the last time I reloaded this with WES09. It got me past the failure points. Curious why the newly downloaded copies would work though. It is the same image version.
Thanks anyway for your time.