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mropanen
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Message 1 of 2
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Omen Accelerator not reconnecting after host reboot

HP Recommended
HP Omen GA1-10 Accelerator
Microsoft Windows 10 (64-bit)

Hi, I have noticed that the Omen Accelerator is not recognized by Windows if the Thunderbolt cable was attached when the host computer was restarted.

At that point the only thing that helps is if I disconnect and reconnect the power cable to the Accelerator.

 

Is this something that could be fixed with a future firmware update on the Accelerator?

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@mropanen,

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the Omen accelerator is not reconnecting after the host reboot.

 

I’d love to help, that said, I’ll need few more details to diagnose the issue and provide you an accurate solution.

 

  • When was the last time it was working fine?
  • What is the model and make of your computer?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, I recommend you update the bios and the graphics driver on your computer and check.

 

If the computer and the accelerator both have the same graphics solution make sure that both have the same graphics driver version installed.

 

Let me know how it goes and you have a good day ahead.

 

If the solution provided helps, please mark this “Accept as Solution” as it will help several others with the same issue to get it resolved without hassles. Your feedback counts!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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