02-18-2012 08:18 PM
my photosmart plus is coming up with the message "0x61011 beb There is a problem with the printer or ink system. Turn the printer off, then on. If the problem persists, refer to printer documentation." please help!!!
02-22-2012 05:30 PM
could you provide the community with a little more information to help narrow troubleshooting? Things like your printer model help out a lot.
06-17-2014 12:57 PM - last edited on 03-07-2017 10:35 AM by OscarFuentes
I would like to help you with your Officejet 6500 and the error code you are seeing (0x61011beb).
Although the code in the following document is different, the 0X6 tells me the issue is a carriage jam; A 'Carriage jam' or '0X610000F6' Message Displays on the Control Panel.
Please use the document above to troubleshoot the issue you are experiencing.
I hope this helps.
I work on behalf of HP
If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “thumbs up" button!