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Student
Posts: 1
Member Since: ‎05-18-2017
Message 1 of 2 (71 Views)

Can't print documents with more than 2 pages

Product Name: Color LaserJet Pro M252jdw
Operating System: macOS 10.12 Sierra

Help!  I love my HP printer, which I bought several months ago, but it will not print documents longer than 2 pages.  What should I do?

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HP Support Agent
Posts: 7,397
Member Since: ‎10-12-2016
Message 2 of 2 (52 Views)

Re: Can't print documents with more than 2 pages

Hi @RohmerOzuFan,

Welcome to HP Forums, this is a great place to get support, find answers and tips.


Thank you for posting your query, I'll be more than glad to help you.

I understand that you are unable to print documents more than 2 pages from your HP Color LaserJet Pro M252 printer.

 

This issue could occur if the firmware is not updated.

 

Let's go through a few steps to troubleshoot this issue.

 

And here's the step by step guide for you in the link: Firmware Update Utility

 

If the issue persists, then you may need to reset the printing systems by following the steps in the link: Resetting the Printing System (Mac)

 

Let me know how this works.
 

You have a good day ahead.

Rainbow23
I am an HP Employee

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