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04-05-2016 04:02 PM - edited 04-05-2016 04:03 PM
My laptop has a combo port to plug into a headset. When I utilize this port (combo jack), there is a respectable amount of static from my microphone which makes talking to others over voice chat a problem. I don't hear any feedback, but others do (i can hear it when i check the listen box). Wondering if there are any solutions to this problem. Thanks.
04-06-2016 04:17 PM
Welcome to the forums. I'm here to help.
I understand you're having some trouble with microphone audio quality through the headphone jack. I'd like you to start by taking a look through this document: HP PCs - Resolving Headphones and Headset Problems
Please get back to me with results.
If this helps, please hit that Thumbs Up and Accept as Solution.
04-06-2016 04:26 PM
I probably should have mentioned I tried everything on that page. I'm plugging a combo jack into a combo port. I have all the most recent drivers. I have troubleshooted. I have messed with audio levels to try to minimize the static feedback; however, nothing works. I couldn't find any solutions online either that worked. I'm starting to think that my laptop is defective or something. Any other solutions would be much appreciated.
04-06-2016 05:02 PM
Have you tested that headset in another device, or tried a different headset with the Notebook?
04-06-2016 09:50 PM
Yes, it works much better on another device. I also have another headset which i use through a usb soundcard. That headset works fine in usb on my laptop. I used a pair of earbuds w/ mic in combo port which had issues. Plugged the earbuds w/ mic into my phone and it works perfect. I think it's a problem with the combo port in my laptop.
04-07-2016 12:17 PM
Thanks for getting back to me @cl1231234,
I'm going to suggest calling in for support. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP.
If you live outside the US/Canada, please click the link below to get the contact information for your region.