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notfound
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HP Omen control doesn't work

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Hp Omen 15
Microsoft Windows 8.1 (64-bit)

Hello!


I have a Hp Omen 15 - 5005 np and after the last bios update the pc stopped working properly.
I can't control the keyboard features anymore. It's always red, I cant change the colours and shortcuts.
I searched in every forum about this but nothing solved the problem.

 

 

Thanks

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D5GR
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@notfound,

 

Hello and thank you for posting on the HP support forums.  You can try to do a BIOS recovery.  Here is a link that will help you with that.

 

HP Notebook PCs - Restoring the BIOS

 

If this fails you will need to contact HP phone support for repair options.

 

Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Please let me know how things go.

 

Thanks again for posting and have a great day.



Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!

Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.


D5GR
I work on behalf of HP
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