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scottgeorgson
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Hp Omen Loose Hinge

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Hp Omen 15-5010nr
Microsoft Windows 10 (64-bit)

I have had my HP Omen for about 8 or 9 months and slowly the hinge is becoming loose on the screen. So basically if i grab the screen to tilt downward it will move about and inch forward before the grips the hinge and start moving. LIkewise if I hold the laptop by its base and tilt it back and forth the screen will loosely flop back and forth about an inch without affecting the position of the actual hinge. Please advice me on how I can rectify this. I plan to have the computer for at least 2 or 3 more years.

 

Best regards,

 

Scott Georgson

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kevin-t
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@scottgeorgson

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.


I work on behalf of HP
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Jeremy657
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I also have this same problem with my hinge, I got my HP Omen around June last year

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Omar-E
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@Jeremy657

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.



If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

 

I Work for HP
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Jeremy657
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I have been unable to contact my support agent regarding this case. I haven't been able to recieve calls recently and my emails also have gone unanswered.

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Jeremy657
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woops, i meant that to be a private message -_-

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