SCAN not working with ALL in One REMOTE android app (printer model :laserjet pro MFP M126nw)

rajesh4477 · ‎04-08-2015

One problem with the ALL IN ONE REMOTE ANDROID APP , The scan feature is not working. Please give me a solution for this. It is not working on glass or feeder.I'm using Laserjet pro MFP M126nw printer. other functions like printing all can be accessed using this app . only problem is scanning cant accessed using this mobile app

banhien · ‎04-08-2015

Hi,

What do you see when touch All-In-One Remote app ?. Can you see Scan ? When touch it can you see a wheel at the top corner. Please select options (Source, Area, Color and Resolution) to suite you need then save.

Now touch scan. What is the result ?

Regards.

BH
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ShlomiL · ‎04-08-2015

Hi,

The printer is not supported for scanning from the HP AIO Remote app, you may find the following chart which show what models are supported for the app:

http://support.hp.com/us-en/product/HP-Officejet-Pro-8600-e-All-in-One-Printer-series---N9/4322914/m...

Regards,

Shlomi

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rajesh4477 · ‎04-08-2015

Hello, but the printing process can be accessed using this all in one remote app. Why not scanning? Of you don't mind may I know the reason ?

banhien · ‎04-08-2015

Hi,

From the following specs, it does support AirPrint and ePrint:

http://support.hp.com/us-en/product/HP-LaserJet-Pro-MFP-M126-series/5396665/model/5303411/document/c...

Back to my reply, can you see your printer when open AIO Remote app (similar to the following screen):

If yes, please try few steps on my previuos reply.

Regards.

BH
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rajesh4477 · ‎04-08-2015

@banhien thanks,
yes! I could able see the printer connected to the ALL IN ONE REMOTE APP. And as well as I could able to use Print function in the Aio remote app. And I ve also printed several documents using this AIO REMOTE APP.

banhien · ‎04-08-2015

Hi,

Have you tried few steps on my first reply yet ? What is the error ?

Regards/

BH
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rajesh4477 · ‎04-09-2015

hi,

Yes, I tried and I printed few documents using this AIO REMOTE APP... Regarding scanning the scan button remains enabled status, but if it is tapped it shows "scanning" for few seconds and immediately it disappears . please find the attached pictures. so that u can have an idea .

suraj127 · ‎07-03-2015

Hello,

I'm facing the exact same issue with my HP MFP M126nw. I am able to print using my Android Phone (v5.1) with the AIO app, but am unable to scan documents. Scan is enabled, but when clicked it shows "scanning" for a second, and then disappears. The issue is the same as the pictures above

I am able to print and scan from my Laptop, so the scanner works fine. According to http://support.hp.com/in-en/document/c02486319, HP ePrint enabled MFPs should be able to scan using the AIO app, but it doesn't work with my printer.

Any advice would be very helpful.

Thanks

eismcsquare · ‎08-23-2015

I am facing the same exact issue with M126nw. I can scan from Windows 7, Ubuntu, but can't get scanning part working from my xperia z3 android 5.0.2.

Android App All-in-One Printer Remote version : 3.4.211