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Muhib1 Student
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Headphone jack

hp envy x360
Microsoft Windows 10 (64-bit)

Hello !

My headphone jack is not working properly . when in plug in a headset it paly the sound but backgroud sound are so high and the voices of singers are two low. i changed the and tried 7 different headset but same result. all 7 headset are working properly in other devices.

i repeat . the laptop detect the headphone but sound is not ok

example if u listen a song then the voice of a singer is to low as the voice is a background music and the music play like its the voice

i hope you understand

HP Support Agent
HP Support Agent
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Headphone jack



Thank you for joining HP Forums.}

I'll be glad to help you :)


As I understand the headphone jack isn't working,

Don't worry, though, as I have a few steps to help resolve your concern:


That said, I would like to ask some questions to narrow down some possibilities;


1. How are you connecting the headphones USB? or 35mm head phone jack?
2. What have you tried as an audio source? is it MP3, video or something else?
3. Also, what is your operating system? Win 7, Win 8 or something else?


In the meantime, Click here and try the steps mentioned to resolve your concern.

(Though the header/title may be different, the steps will help resolve your concern with win10 as well).


Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.


If you wish to show appreciation for my efforts, 

Mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.


I am an HP Employee

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