11-18-2016 11:15 PM
I just torned on my pc and it doesn't have sound. I tried already checking the sound settings and updating.
11-19-2016 04:28 PM
Good Day! :) Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community. I read your post regarding audio issues on your computer and you are looking for assistance in this regard. It will be a delight to work with you. :)
Awesome job on diagnosing the issue correctly and performing smart research before posting your question on HP forums. Kudos to you on that score. :) It is a privilege to work with tech-savvy and technically competent customers like you and we greatly value your business with HP. It is a genuine pleasure to share this platform with you. :)
At the outset, We first need to diagnose the issue correctly to being hardware or software related.
- When did this first happen?
- Did any software update or change cause this?
- Have you checked in device manager for the installed audio drivers?
For better clarity, please help me with the complete model# of the unit.
If this happened recently, please follow the steps from this document:
If this does not fix the issue, please run complete hardware diagnostics on the computer from this link: http://support.hp.com/in-en/document/c03467259 especially the component test and the sound card test.
Please make a note of a failure code that may show up for any failed component. If it fails you will need to get the unit serviced by contacting HP phone support by visiting this link: http://hp.com/contacthp to get the unit serviced.
If the unit is under warranty, repair services should be covered by the manufacturer’s warranty. You could look up the unit’s warranty by visiting this link: http://support.hp.com/gb-en/checkwarranty/ and select the country of purchase and follow the on-screen instructions.
Finally, if the diagnostics pass, please update the bios, chipset and audio drivers by visiting this link http://hp.com/drivers and following the on-screen instructions.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
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