05-03-2016 05:59 PM
I am having trouble with my sound. My left headphone works just fine, but my right headphone has a decreased volume that I can't seem to fix. I know there isn't a problem with the headphones themselves I've tried them with other devices and they work just fine. I have already followed all of the steps in the forum titled--
HP PCs - Resolving Headphones and Headset Problems (Windows 8)
and I continue to have the same problems. I have also tried to solve problems with my USB and that hasn't worked either. Any help is appreciated!
05-04-2016 12:10 PM
Welcome back to the HP Support Forums! I understand you are having an issue with the headphones. I will be glad to help you.
Please follow the step from No Sound or Distorted Sound from Speakers (Windows 10).
If you still have issue, please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.
Please keep me informed of how things went.
If you require further assistance, let me know and I will gladly do all I can to help you.
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