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samykoka
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Spectre 15 Audio

Specter 15 2017
Microsoft Windows 10 (64-bit)
Hi ,
For the third time during my one year warranty, audio problems never ending with my beloved laptop!!!!

First left channel stoped working , sent it to HP support for repair , got it working - volume became a little lower.. bot it’s okay- glad with it .. maybe.

A month later, right channel speaker does the same - cracking voice then stopped working .. this time I reported the problem here in the forum but I didn’t sent it for repair.

I told my self better wait to see what will happen next .

I was thinking right , as the left channel again stop working occasionally.. and audio fading start to occur to the degree that is no sound at all coming out of the speakers!!!!!!

Now I have roughly about 45 days for my warranty to end and i’m Sending it for HP local repair agent , please I need it to be really repaired , also i’m Prepared to pay for replacement with the upgraded model ( quad core ) if possible.

Thank you
Warm regards
Samy Koka
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HP Support Agent
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Message 2 of 2
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HP Recommended

Spectre 15 Audio

@samykoka

Thank you for posting on HP Forums, 

Riddle_Decipher is at your service. 

 

I Understand you are in need of support and to help you out, I'm sending out a Private message with the information you need to get this sorted,

Please check your Private message icon on the upper right corner of your HP Forums profile 

Next, to your profile Name, you should see a little blue envelope, please click on it 

 

(And consider sending a reply to my PM via public post to give the forums community an opportunity to respond).

The reason we are utilizing the private message now, is because the instructions are critical

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

that'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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