10-28-2016 10:31 PM
10-31-2016 01:18 PM
@Pleasehelpmefix Welcome to the HP Forums 🙂
I would like to take a moment and thank you for using this forum, it is a great place to find answers.
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I see that the laptop is booting back in a loop and won't boot all the way to the desktop screen.
I can surely help you diagnose this issue and we can work together to get it fixed.
I suggest you run the Diagnostic steps first to ensure that the Hardware is working fine.
You can click on this link Computer Does Not Start and try the troubleshooting steps.
I really hope this helps you fix the laptop and if any help is needed let me know, I'll gladly assist you.
Have a great day. Cheers !!
I Am An HP Employee