09-02-2013 10:34 AM
I have been working on this for over a year without any results. It is driving me crazy.
My fingerprint reader on my pavilion dv7 is not working. Actually it never worked (or showed any sign of action) since i bought my laptop.
I've tried installing many kind of different drivers and software, updated BIOS etc. Nothing works.
So i decided to call for your help.
HP Pavilion dv7
Windows 8 64-bit
Bought 1 year ago in The Netherlands
p/n: B1X38EA (#ABH)
Help would be greatly appreciated
09-26-2013 03:53 PM - last edited on 04-20-2016 09:34 AM by OscarFuentes
Please refer to the following two documents.
Troubleshooting a Fingerprint Reader (Windows 8): http://support.hp.com/us-en/document/c03718240
Using HP SimplePass Fingerprint Reader (Windows 8): http://support.hp.com/us-en/document/c03653209
Please follow all the troubleshooting steps and let me know whether it helped.
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I am an HP Employee.