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Member Since: ‎09-02-2013
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Fingerprint reader not working - HP Pavilion dv7 - Windows 8

I have been working on this for over a year without any results. It is driving me crazy.


My fingerprint reader on my pavilion dv7 is not working. Actually it never worked (or showed any sign of action) since i bought my laptop.


I've tried installing many kind of different drivers and software, updated BIOS etc. Nothing works.


So i decided to call for your help. 


Laptop info;


HP Pavilion dv7

Windows 8 64-bit

Bought 1 year ago in The Netherlands

p/n: B1X38EA (#ABH)


Help would be greatly appreciated Smiley Happy




Glenn Peters

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Master's Graduate
Posts: 415
Member Since: ‎04-16-2012
Message 2 of 2 (1,834 Views)

Re: Fingerprint reader not working - HP Pavilion dv7 - Windows 8

[ Edited ]



Please refer to the following two documents.


Troubleshooting a Fingerprint Reader (Windows 8):



Using HP SimplePass Fingerprint Reader (Windows 8):


Please follow all the troubleshooting steps and let me know whether it helped.


Please support me by clicking on Kudos and Accepted solution if you like my advice. These are the best ways in which you can thank me.

I am an HP Employee. 


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